Oh let me add my bill is higher than normal this month and my device has had a virus it’s been hacked but yet still no change just more problems. Yea I’ve reported it and here I am again with another problem and wasting time with a review. This minor thing caused me personal problems due to useless calls and long wait times for support my service was even temporary out and I was unable to make a 911 call for my father. Why should anyone have to deal with this kind of service and as a paying customer? I’ve tried to report it too better business and guess what My data and browser suddenly stops working and let me remind people this is an Apple iPhone 12 ( fyi T-Mobile has done countless network and factory resets) only to find out 3 weeks later from geek squad a minor app was turned off. I have reported that and nothing has happened or changed if anything it’s becoming worse. Starting with customer service support mockery and harassment using their job titles to do illegal activity on my account. I can’t say all of my experience with T-Mobile but a big part has been anything but good. ![]() Misleading and offended by In store representatives I highly doubt I’ll be around much longer to make anymore complaints in a review. It’s mind boggling that I pay that much for something I can’t rely on. I’ve talked to other Sprint/T-Mobile customers & they have the same complaints that I’ve just placed in writing. I was prompted to give a review & so I have. Finally is it common practice that I have to reboot my phone once a week? I don’t think that’s how it works. Anyone of those I can get somewhat in a timely manner or it can take up to over a few days or I’ve gotten voicemails or emails that took well over a week to come in. I don’t want to get started about text messages, voice mail, & email. Thankfully I’m a volunteer FF & called our 911 center on my radio. Call gets dropped as it usually does, call taker won’t be able to hear me due to poor signal, or it goes to 2 other counties that their borders are close to me. I’m worried I’m going to have to dial 911 someday & something is going to go wrong in the worst way. The service is horrible & T-Mobile says they have the best coverage out of anybody, talk about half truths not even. I pay over $300 for 3 phones each month for phones that don’t work more than half the time. This app is totally worthless unless you go Premium. I was more or less forced into downloading this app because T-Mobile shut down Sprints app. Turning on Scam Block might block calls you want disable any time.įor help and support, please contact Doc Qualifying service & capable device required.
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